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*All Sale items are IN STOCK in limited quantities.

These policies pertain to IN-STORE purchases only:


Terms & Conditions:
Welcome to Illuminations. These policies pertain to our in store purchases only. If you wish to purchase from illuminations, you accept these conditions, so please read them carefully. Illuminations reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read this carefully. Any changes in store policy must be in writing.
Warranties:
All products sold by Illuminations are covered by the manufactureris warranty. If you have purchased a product from us and find it to be defective, please contact your sales associate for help. We will in no uncertain terms or conditions be liable for installation fees of any kind.
Exchanges:
At Illuminations, we want you to be satisfied with your purchase. While working with our staff, we will ensure the items you are purchasing are the correct size for the area you are working on. In most cases, we offer a very generous 6-month exchange policy. This even includes most special purchases and items that were installed. All items accepted for exchange must be in perfect resalable condition. (no paint on parts, no scratches on mounting parts, no cut wires, etc.) Items purchased are for exchange only, not for refund. All items accepted for exchange must be paid for in full. When ordering multiple products, such as 3 mini pendants, we will order one first. If it meets your approval, we will order more. If not, we will display it and you may make another selection.
Defective Products:
If within seven days of receiving your order, any product proves to be defective from the factory, contact us immediately. We will take care of contacting the factory on your behalf, or if we can, we will repair at our expense.
Delivery:
Most orders take approximately 2 to 4 weeks for delivery depending on availability. Most items can be expedited to a 1-week delivery, and normal UPS/shipping charges will be added. Occasionally production schedules change and a product will be temporarily out of stock, which can cause delays. Backorders are beyond our control, but please feel free to contact us at 516-766-4880 if your order has not been received in the time expected.


These policies pertain to TELEPHONE and ON-LINE purchases only:


Terms & Conditions:
Welcome to Illuminations telephone/on-line. These policies pertain to our telephone/on-line sales only. If you wish to purchase from our on-line catalog, you accept these conditions. Illuminations reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read this carefully. Any changes in store policy must be in writing.
Warranties:
All products sold by Illuminations are covered by the manufactureres warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 516-766-4880 for assistance in processing your claim. We will in no uncertain terms or conditions be liable for installation fees of any kind.
Defective Products:
If within seven (7) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non defective replacement product.
Delivery:
Most orders take approximately 2 to 4 weeks for delivery depending on availability. Most items can be expedited to a 1-week delivery, and any extra Special UPS/shipping charges will be added to the shipping charges. Occasionally production schedules change and a product will be temporarily out of stock, which can cause delays. Backorders are beyond our control, but please feel free to contact us at 516-766-4880 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.
Shipping Policy:
Most items are shipped UPS with standard charges added to the order. Any additional costs, such as TRUCK shipments, will be additional. We will notify you of the additional charges when your order is received.
Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipperis proof-of delivery slip, you include a note stating the package is, or appears to be damaged. If you do accept a damaged shipment, please inform us, and the carrier (UPS, Fedex, etc.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.?Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades and we will put in a claim with the carrier on your behalf.
Returns:
YOU MUST HOLD ON TO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued by us, and the product is returned in the original manufactureris packaging. Products must be returned within 7 days of receiving them. The products must be brand new (never used or installed), and in perfect condition, with all of the manufactureris packaging intact. Most manufactures normally charge a 25%-50% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 7 days or without an RGA # will not be accepted.
Cancelled Orders:
Once processed, you may not cancel an order without paying a processing fee. Any cancellation fees and/or restocking charges imposed by the manufacturer or Illuminations will be your responsibility and will be deducted from any refund.
Pricing or Product Description Discrepancies:
Illuminations makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order, and a complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
Procedures for RGA request:
Contact Illuminations customer service or call 516-766-4880, (Monday- Friday, 10am - 5 pm EST) for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number the outside of the package to be returned. Returns must be shipped prepaid and insured. If the return or exchange is due to a Illuminations error, Illuminations will pay for the cost of shipping. If not Illuminations error, the customer is responsible for the freight charge both ways.

Ship returns and exchanges to:

Illuminations Customer Service
251 Sunrise Highway
Rockville Centre, NY 11570

Our Showroom

Illuminations
251 Sunrise Highway
Rockville Centre, NY 11570

Ph:
Fax:
Email:

516-766-4880
888-742-7017
illuminationsNY@gmail.com

Business Hours

Monday - Saturday: 10:00am - 5:30pm
Thursday Evenings by Appointment Only
Sunday*: 12:00am - 5:00pm
*Closed on Sundays from
Mother's Day- Labor Day

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